- Stone Selection & Availability
- All stones vary due to the inherent nature and beauty of stone - no two are ever exactly alike; therefore, exact matching is not guaranteed. When you order multiple products with the same stone selection, however, we will strive to ensure that the most similar stones available to us will be used to complete your order.
Most orders are completed within 1-2 weeks; however, stone selection is affected by our current inventory and market availability at any given time. We have indicated on this site stone selections that are limited in availability and/or are on on backorder. Should your order be affected by any delays, we will always keep you apprised of delivery status.
Care and Cleaning
Exposure to full sun or freezing temperatures is not recommended. Some gemstones may fade in prolonged exposure to sun. Clean
stones with mild soap and water only, do not use harsh chemicals or
alcohol-based products. Do not use water or water-based cleaners on Pyrite gemstones; wipe with dry soft cloth, vacuum, or use dust/lint remover spray.
- Warranty - Hardware
- Myterra warrants hardware against defects in material and workmanship, including adherence of gemstones to hardware, under normal residential use and service for a period of 5 years from original date of purchase. Commercial use is warranted for a period of 2 years. At its option, Myterra shall repair or replace the defective unit covered by this warranty. Please retain the dated receipt as evidence of date of purchase. In order to keep warranties in effect, the product must have been handled and used as indicated in Care and Cleaning instructions. This warranty does not cover any damage due to accident, misuse, abuse, or negligence. Myterra shall not be liable for any incidental or consequential damages.
- Warranty - Gemstones
- The gemstones used by Myterra are natural elements of the earth, not manufactured; cracking, or other breakage of the stone itself through normal use is not warranted. However, should such breakage occur, Myterra, as its sole discretion, may provide a replacement gemstone at a reduced cost.